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Customer Reviews.

service

3

See above. I am of the belief that mini feel that they are doing you a favour.

08 April 2019

sales

5

Good communication even down to the e-mail received to say my car had left the factory!!

08 April 2019

service

2

The showroom area appeared to be under renovation meaning they had co-located in the service centre. There was no parking available when I arrived either to drop off or collect and I was kept waiting to collect for around 45mins

08 April 2019

service

5

I was able to wait for my Mini in comfortable surroundings with coffee and biscuits on tap!

07 April 2019

service

5

I was advised about certain things that required doing and when the time frame would be

05 April 2019

sales

5

Car was ready on time and looking good

01 April 2019

service

5

Snows have been a good representative for Mini and thank them for negotiating a subsidised cost for my heating system replacement.

29 March 2019

sales

5

Staff were very helpful took time to guide us through the options

29 March 2019

sales

5

Car purchase was done on line and everything I asked for was delivered. All very easy

26 March 2019

service

4

Was able to book a time that was convenient and also able to wait for the service to be completed.

25 March 2019

service

5

The car went in to have a dash cam fitted. Snows lent me a car, and kept me informed of the works progress. It was finished when they told me it would be.

24 March 2019

service

5

Good communication and service

24 March 2019

sales

5

The explanation of the controls and helpful set up of phone, radio etc was much appreciated by me as my technical skills are limited

22 March 2019

sales

5

The service received by Sammie and Simon was second to none. Such lovely people who made everything hassle free. Nothing was too much trouble.

19 March 2019

service

5

Why? I'm completely satisfied. Service Execs Andy and Ayesha are superb walking adverts for Mini and Snows Portsmouth.

18 March 2019

sales

5

Everything was smooth and our sales person went out of her way to keep us updated on the status of our order. When we picked up the car everything was explained to us really well.

18 March 2019

service

3

Unfortunately it didn't resolve the problem

17 March 2019

service

4

Temporary service office could be more clearly indicated. Loan car was good. Serviced completed on time

15 March 2019

sales

3.5

The mini centre was being refurbished so accommodation was not ideal

12 March 2019

service

4

Because it was OK

11 March 2019

service

1

Poor service as above

11 March 2019

service

5

Ayesha and Andy always ensure that your queries are answered and they both are super at their jobs

11 March 2019

sales

5

The staff were very helpful right through the purchase process. Steve Perry was very attentive and sent me photos and videos once the car had arrived at the dealership which was great as I live 150 miles away.

11 March 2019

sales

5

No issue talked through the availabitly etc fine

10 March 2019

service

2

Snows were in the middle of reorganising. Although I booked a courtesy car it was only necessary because of the 6 hours between dropping the car off and it being ready! By comparison, the FULL service done on my Porsche - took 2 hour and was washed.

08 March 2019

service

5

Quick service, good customer service

07 March 2019

service

4

Good quality checks, valet and knowledgeable engineer

07 March 2019

sales

5

Sale was very professionally handled

07 March 2019

sales

5

I feel I got a fair deal, great service and nice, new car

05 March 2019

service

5

Had light alarm on - as unit was only replaced in October 2018, I was not charged the labour to repair.

04 March 2019

service

5

Friendly and efficient

03 March 2019

service

5

Polite and efficient procedure.

03 March 2019

service

5

Efficient, Friendly staff. I left the car with Snows in the morning. I was told that it would probably be a pm pick up but they were very efficient and the car was ready at 11am! Very pleased

03 March 2019

service

5

Car collected for its service and returned after a clean. What's not to like ??

02 March 2019

service

5

Even though accommodation was temporary it was still very welcoming

01 March 2019

service

2

I was over my mileage under my service place by 200 miles with relation to a brake fluid change and they wouldn't use any discretion to allow this to be covered under my plan. Meaning I had to pay for this myself.

01 March 2019

service

5

Did what they said, no fuss.

26 February 2019

service

1

The man was rude and the state my car was left in was a joke! I was also told it would be 40/60 mins it took 3 hrs while I waited! You then charged me nearly £400 for something my local garage would of done for £60 (I asked afterwards)

26 February 2019

service

4

As above, only down a star due to wait time and temporary waiting area.

25 February 2019

service

4

Happy with repairs

24 February 2019

service

3.5

Only way it could be the motives is by dropping the price

22 February 2019

service

4

Booking in was easy. Work going on at the garage made attending site a little more awkward. Took longer than expected as I waited with little update on progress.

18 February 2019

service

3

Mixed message rage sing non OEM lights

16 February 2019

service

5

Excellent level of service as I have come to expect from Snows Portsmouth.

16 February 2019

service

5

Staff helpful and friendly

10 February 2019

sales

5

Mini Snows as always is very helpful and patient with me.

10 February 2019

service

3.5

I live in Gosport and as the car was being kept a while I was advised to return home but they would only provide a taxi to Portsmouth Harbour so I had to then get a ferry and bus home.Luckily a friend took me back to collect the car.

09 February 2019

service

5

It was fast and my car was returned cleaned

09 February 2019

service

4

The job was done well although I had to wait until the next day for a new battery when it was known that I would need one

07 February 2019

service

5

very prompt service overall and comfort in waiting room and friendly approach