Very helpful kept me informed prepared to go the extra mile waiting on delivery as accident and I was very late

The staff at snows Portsmouth were very friendly and helpful, the service was fantastic

Rapid updates and video of my MOT advisories

Sammie and Snows Mini Portsmouth adhered ritualistically to the Covid safety protocols and yet still managed to make me feel valued. Sammie repeatedly thanked me for my custom (this is my second new Mini) and provided exemplary levels of care.

Friendly confident staff helpful and knowledgable

Efficiency, helpfulness.

We considered the salesperson Harley Butcher gave us a fair and good assessment of the new Mini Countryman. He wasn't pushy with us and thought that he gave us a fair and honest view off the product

Enjoyed the email showing the underside of the car during the service

All work fully explained and kept informed on timescale

Very friendly and helpful

Attentive, clearly keen to provide high level of service

Always friendly and efficient

No complaints, kept informed of extra work required and coatings.

Consistently good servicing/customer services.

Helpful and professional

As above There was a slight issue as they weren't sure how to do the 20% off for booking online, however it was resolved.

Considering the Corona virus the on line sales team were very helpful in my purchase

Sorted swiftly, polite helpful service. Taxi orgainised to get me home/pick me up - all good service

My thanks to Lorraine who's customer service was excellent.

Fixed and completed soon

Helpful staff. Can't comment about your techs/mechanics because I have never met them.

it took 1 and a quarter hours longer than stated but still good.

Did exactly what they said would

Loved the pre video before collecting car

I was given a car to borrow. I was informed about timescales and everything was simple and straightforward.

Always great service.

As before the service is always excellent with a customer centric approach to service. Mini is a great brand and I would only go to a mini appointed dealership and service center.

Good experience -- sales team were efficient

Friendly knowledgeable staff,

I was kept up to date at all times with the progress of my car

Speedy service and the videos of the service were great

Everyone is always lovely

I like the people, that's why I go there.

The mini centre was professional all the way through the process

Friendly communication and a useful job done

Process ran smoothly including collection and re-delivery of car. I was kept up to date on the progress of the unscheduled work and the car returned before a deadline I had requested.

Very prof and courteous

Easy to arrange and offer of courtesy car or able to wait.

Excellent customer service from everyone I dealt with especially Hannah and Faye.

Serviced quickly, consulted about new tyre and valeted without a long wait

Steve Perry dealt with my first initial enquiry back in January when I was looking for the car of my dreams. There was no pressure and as agreed I called back a month later to make my choice.

Everything good, video received for results

Collected, service completed with updates on progress

Really well managed, and did exactly what needed doing.

Efficient check in On time service

Very friendly advisor and quick service complete.

Just do everthing right first time.

An MOT, end of warranty check and service were carried and the car was valeted, coming back to me looking like new. This was all carried out with no fuss and great efficiency.

Excellent summary of mini service and mot

Very friendly, everything was explained perfectly