Two days later when driving the radio cut out three times and then the day after the same warning light came on for the fog lights! But I do have a new battery and two new fog light bulbs!

The salesman Harley was really helpful during the purchase of my new mini. Any questions I asked he was able to answer.

Kept fully informed

Very helpful staff

See above!

Efficient staff, nothing ever too much trouble

Booking, collection and service were all easy and efficient. Communication (which can be so often overlooked when work is in progress) was excellent. I was delighted that the Mini staff could pick up my car at short notice as my situation changed.

Excellent service

Efficient service. All relevant info given to me promptly.

MOT & service all carried out in the day with no problems

Friendly Service.

Staff very friendly and professional

My Mini was nice and clean inside and out, however it would of been nice to have the boot space hovered.

I was told my car had been cleaned and hoovered yet it hadn't which is disappointing

Light on dashboard was because not reset correctly on previous visit.

Very efficient staff - easy to book in and accurate estimate of how longtime work is going to take

My 18 month clubman was in for repairs for over 3 months which I don't think is acceptable - due to unable to source the part. I was given a courtesy car but not like for like.

Extremely helpful, not pushy but just enough contact and support.

Great staff, lovely environment and a fabulous product

Everything was well communicated and exactly as we asked.

Very friendly and helpful sales person who kept in contact during the build process. A test drive was no problem before buying and a test drive with our new car after delivery where a lot if the electronics were explained in a friendly manner.

Great help and support

Great service

So friendly and helpful and nothing too much to help.

Mini in for a service and completed within 3hours excellent .

Being able to sit and wait in a comfortable area, informative video of work carried out. Polite and professional staff

Friendly staff

Checked car in and explained to them I was going for a long run (2-3 hours). They said the car would be ready on my return. It was not and so I could not wait as very tired and dirty. No driving license so had to gat a taxi home and pickup car later.

Work carried out at time and within timeframe given at booking.

Andy is always helpful, but do find some of the other staff to be a bit off hand and tend to ignore you.

Because they go above and beyond.

As the tread depth of all tyres was measured on both sides I assumed the pressure would also be checked. This seems to be an oversight on what should be a comprehensive service.

All agreed work was carried out in a timely manner.

Work completed

Fault found and fixed.

An error on the car should not just be clearered and then the sent away. The issue should be fixed and safety put first!

Got the problem fixed with no problems

Never had any problems or worries

If I gave a higher score how would you look to improving

The service itself was ok time it took not ok

Convenience of having car picked up/dropped off. Fast and efficient.

The original service was very poor but the service to solve was very good. Once the issue had been found Andy from the service team did everything he could to resolve it. Car was collected and repaired. A reduced bill / but fault was via MINI.

Friendly and efficient service when handing over the car.

Completely satisfied

MOT recently.Convenient to me as I was happy to drive to you when a quieter day.When I need a service notified and collected.

Andy and the other guys all ways helpful

I felt that the service plan I bought when I purchased the car does not point out all the extras that are added on during the visit. I couldn't believe I had to pay to have the headlights adjusted. I get much better value for money at my local garage

Everything done as per spec and explained

Perfect - almost