All agreed work was carried out in a timely manner.
Never had any problems or worries
Got the problem fixed with no problems
If I gave a higher score how would you look to improving
Convenience of having car picked up/dropped off. Fast and efficient.
The service itself was ok time it took not ok
The original service was very poor but the service to solve was very good. Once the issue had been found Andy from the service team did everything he could to resolve it. Car was collected and repaired. A reduced bill / but fault was via MINI.
Friendly and efficient service when handing over the car.
MOT recently.Convenient to me as I was happy to drive to you when a quieter day.When I need a service notified and collected.
Andy and the other guys all ways helpful
I felt that the service plan I bought when I purchased the car does not point out all the extras that are added on during the visit. I couldn't believe I had to pay to have the headlights adjusted. I get much better value for money at my local garage
Everything done as per spec and explained
Perfect - almost
Easy to book service/MOT
Great service and friendly staff
Impressive service from start to finish
The first car we wanted ended up not being available after all, but otherwise excellent
Staff always very helpful, pleasant and efficient.
Very easy to do business with
Everything went as expected.
Have been going back to Snows Portsmouth for years . Speaks for itself.
Kept fully informed of timing and they got in done quicker as I have was waiting.
friendly and knowledgeable service personnel
Can't fault the service
MOT and service booked in at the same time. Amazing service as taxi was arranged and paid for to get us into Gunwharf quays while we waited. Thank you very much.
We feel that we've had a fair deal on a great car, something i don't think we've ever felt before when purchasing a new car
I cheekily just turned up asking for my tyres to be checked. Things were checked fully.
Car was collected and returned as agreed, Staff were friendly and helpful. Even received a video of the MOT inspection
Prompt, friendly and professional service
Sammie was very helpful and nice to deal with
From collecting the car to running the car Snows have been awful.
They are always very pleasant and professional. They have always given good advice and keep us informed.
All queries were dealt with immediately and the problem with the Service Plan was not too much trouble to sort out and I was kept informed throughout the day regarding the service.
Great to have video sent of inspection. Only work necessary carried out and with consent.
Had SMS link for technician video which worked great alongside authorisation email
Everything done to high spec and car well cleaned before I picked the car up.
From booking through to dropping my car back to home I was kept updated on progress
Good service, friendly staff,
friendly but unsure if problem has been solved yet.
No issue at all, other than hefty insurance excess on loan car.
So friendly and thorough
All easy and friendly
easy booking, and very helpful with transport whilst the car was being serviced
Quick and efficient
Poor customer service environment and no real reason to differentiate with Snows BMW... Snows BMW good, Snows Mini not good... I have both Mini & BMW vehicles and multiple of each over many years from SNOWS.
Car washed as well along with video of service
Staff are very professional and desk staff have a full understanding of what is being done