sales
Sale was very professionally handled
Sale was very professionally handled
Quick service, good customer service
Good quality checks, valet and knowledgeable engineer
I feel I got a fair deal, great service and nice, new car
Had light alarm on - as unit was only replaced in October 2018, I was not charged the labour to repair.
Friendly and efficient
Polite and efficient procedure.
Efficient, Friendly staff. I left the car with Snows in the morning. I was told that it would probably be a pm pick up but they were very efficient and the car was ready at 11am! Very pleased
Car collected for its service and returned after a clean. What's not to like ??
I was over my mileage under my service place by 200 miles with relation to a brake fluid change and they wouldn't use any discretion to allow this to be covered under my plan. Meaning I had to pay for this myself.
Even though accommodation was temporary it was still very welcoming
The man was rude and the state my car was left in was a joke! I was also told it would be 40/60 mins it took 3 hrs while I waited! You then charged me nearly £400 for something my local garage would of done for £60 (I asked afterwards)
Did what they said, no fuss.
As above, only down a star due to wait time and temporary waiting area.
Happy with repairs
Only way it could be the motives is by dropping the price
Booking in was easy. Work going on at the garage made attending site a little more awkward. Took longer than expected as I waited with little update on progress.
Mixed message rage sing non OEM lights
Excellent level of service as I have come to expect from Snows Portsmouth.
Staff helpful and friendly
Mini Snows as always is very helpful and patient with me.
I live in Gosport and as the car was being kept a while I was advised to return home but they would only provide a taxi to Portsmouth Harbour so I had to then get a ferry and bus home.Luckily a friend took me back to collect the car.
It was fast and my car was returned cleaned
The job was done well although I had to wait until the next day for a new battery when it was known that I would need one
very prompt service overall and comfort in waiting room and friendly approach
Friendly and helpful
This was my second mini purchase and I received fantastic service on both occasions.
Very attentive and explained the works carried out in detail.
Everything great, and booking taxis to get me to work was appreciated, but having a courtesy car available would have given me more flexibility.
Good customer service
Great customer service
I cant fault any part of the process. Harley made the experience easy and relaxed. He wasnt pushy and ensured I was happy with every part of the process. As I was without transport Harley picked me up, then took me home.
Just a shame we had to have the tyre pressure monitor replaced so soon, when the car isnt that long out of warranty. Thought something on a vehicle that doesnt do a lot of mileage would have lasted much longer.
Friendly staff, know my name, efficient service
as mentioned above
Professional service from start to finish. Nothing is too much trouble
Did exactly what was expected
Very efficient.
From viewing to collection the welcome I received was lovely and easy going. Didnt feel under pressure at all.
When at the centre the service was good, however between visits communication was poor and I felt everything was done time wise to suit the sales team and not the customer.
They try hard
Steve Perry was brilliant. He took time to show us the models available and do test drives which sealed our buying the model which fitted what we wanted
Staff are informative and efficient
Good communication, courteous, timely, polite staff, first class customer service!
Only downside was it was booked in for 8.30 when I arrived to pick it upon way back from day out at 4.45 it hadnt been so had to wait while it was serviced.
Nothing exceptional / nothing bad. You come in , you wait, the coffee machine works. Andrew on the service desk is very good indeed.
So easy to deal with
Excellent work and excellent service.
Josh and Carl were so good to deal with
The car was even valeted inside and outside, lovely surprise, saves me a job before Christmas