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Customer Reviews.

service

5

Staff were very friendly and explained the procedure well to me.

04 June 2019

service

3

The employee I dealt with assumed I know all about cars (I don't) and spoke far too quickly when going through the paperwork.

04 June 2019

service

5

Great level of service

03 June 2019

service

4

Helpful reception by staff at time of booking, delivery and collection.

03 June 2019

service

5

Very good customer care

29 May 2019

service

4.5

I would make a recommendation because I am always satisfied with the service and value for money I receive

28 May 2019

service

5

Same as above answer, and it was completed within the time I had been advised.

28 May 2019

service

4

All sorted and nicely cleaned my car. Staff are very courteous

27 May 2019

service

4

Work was carried out on the day requested, in the time requested and I was not inconvenienced!

27 May 2019

service

5

Overall positive experience

27 May 2019

service

5

Staff excellent

24 May 2019

service

5

Very efficient - liked the video text. All very smoothly operated

23 May 2019

service

5

In conjunction with Snows Isle of Wight and Mini UK, electrical loom work was replaced outside of warrantee with no charge

20 May 2019

service

3

online chat couldn't make an appointment for me only arrange a call back - well with respect I could've phoned myself. repair was done quickly but waiting for the wash took much longer + the car absolutely stunk of dirty water but I was in a hurry

18 May 2019

service

5

Andy Service manager goes above and beyond to help make the experience good

18 May 2019

sales

5

Excellent service by Sammie, could not have been better. Also the product genius was very helpful

16 May 2019

service

5

All worked to plan

12 May 2019

service

5

Given the circumstances they did their very best that they could.

12 May 2019

service

5

Work completed as stated,

11 May 2019

service

5

As above did all we asked of them.

11 May 2019

service

3

As I was not in the country when my service took place The last time it was serviced I had a video sent by email...not this time I was dissapointed that the inside of the car was not vacuumed as part of TLC package we had purchased in 2015

08 May 2019

service

5

Very friendly staff and helpful.

07 May 2019

service

5

They price matched, were pleasant to deal with, and car was sorted within the quoted timescales.,

04 May 2019

service

5

All appointments are kept and never held up. Always happy to show me the new version of my car as my three years mobility is nearly up. Always have the right info when I needed it

04 May 2019

service

4

Would have been nice to have been told the office was in a temporary building!

30 April 2019

service

5

Nice to find someonee helpful

23 April 2019

service

3

As above really, lack of communication between departments

23 April 2019

service

5

They did the job and got the car back to me at lunchtime which was as I requested. They cleaned the car as well. The man I dealt with was very friendly.

22 April 2019

service

5

Haven't had anything to complain about so far. Car is delivered back to me clean and vacuumed. All good.

18 April 2019

service

1

Sat for 2.5 hours when it should of been an 1.5 wait and the price they gave my on the phone was then incorrect.

18 April 2019

sales

4.5

Having been given a delivery date this was then delayed although later reinstated

13 April 2019

service

5

Amazing staff who were extremely helpful

11 April 2019

service

5

very good experience loved the idea of a walk through video of my car and its servicing requirements "excellent"

11 April 2019

service

4

Work was done as expected but unfortunately did not have matching tyres so could not replace one that was worn

10 April 2019

service

5

Completely satisfied

09 April 2019

service

5

Problem with limiter and cruise control fixed, MOT carried out within day and called when ready to collect

09 April 2019

sales

5

Great communication, clearly explained at every stage and extremely friendly

09 April 2019

sales

5

The sales team were helpful and informative.

09 April 2019

service

4

On this occasion I felt it was a little slow.

09 April 2019

service

4

Helpful and attentive staff. I wasn't reminded to bring my driving licence at the point of booking (required for service loan car) which caused some issues on the day. Little video of visual check very useful.

09 April 2019

service

2

The showroom area appeared to be under renovation meaning they had co-located in the service centre. There was no parking available when I arrived either to drop off or collect and I was kept waiting to collect for around 45mins

08 April 2019

sales

5

Good communication even down to the e-mail received to say my car had left the factory!!

08 April 2019

service

3

See above. I am of the belief that mini feel that they are doing you a favour.

08 April 2019

service

5

I was able to wait for my Mini in comfortable surroundings with coffee and biscuits on tap!

07 April 2019

service

5

I was advised about certain things that required doing and when the time frame would be

05 April 2019

sales

5

Car was ready on time and looking good

01 April 2019

sales

5

Staff were very helpful took time to guide us through the options

29 March 2019

service

5

Snows have been a good representative for Mini and thank them for negotiating a subsidised cost for my heating system replacement.

29 March 2019

sales

5

Car purchase was done on line and everything I asked for was delivered. All very easy

26 March 2019

service

4

Was able to book a time that was convenient and also able to wait for the service to be completed.