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Customer Reviews.

sales

5

Sale was very professionally handled

07 March 2019

service

5

Quick service, good customer service

07 March 2019

service

4

Good quality checks, valet and knowledgeable engineer

07 March 2019

sales

5

I feel I got a fair deal, great service and nice, new car

05 March 2019

service

5

Had light alarm on - as unit was only replaced in October 2018, I was not charged the labour to repair.

04 March 2019

service

5

Friendly and efficient

03 March 2019

service

5

Polite and efficient procedure.

03 March 2019

service

5

Efficient, Friendly staff. I left the car with Snows in the morning. I was told that it would probably be a pm pick up but they were very efficient and the car was ready at 11am! Very pleased

03 March 2019

service

5

Car collected for its service and returned after a clean. What's not to like ??

02 March 2019

service

2

I was over my mileage under my service place by 200 miles with relation to a brake fluid change and they wouldn't use any discretion to allow this to be covered under my plan. Meaning I had to pay for this myself.

01 March 2019

service

5

Even though accommodation was temporary it was still very welcoming

01 March 2019

service

1

The man was rude and the state my car was left in was a joke! I was also told it would be 40/60 mins it took 3 hrs while I waited! You then charged me nearly £400 for something my local garage would of done for £60 (I asked afterwards)

26 February 2019

service

5

Did what they said, no fuss.

26 February 2019

service

4

As above, only down a star due to wait time and temporary waiting area.

25 February 2019

service

4

Happy with repairs

24 February 2019

service

3.5

Only way it could be the motives is by dropping the price

22 February 2019

service

4

Booking in was easy. Work going on at the garage made attending site a little more awkward. Took longer than expected as I waited with little update on progress.

18 February 2019

service

3

Mixed message rage sing non OEM lights

16 February 2019

service

5

Excellent level of service as I have come to expect from Snows Portsmouth.

16 February 2019

service

5

Staff helpful and friendly

10 February 2019

sales

5

Mini Snows as always is very helpful and patient with me.

10 February 2019

service

3.5

I live in Gosport and as the car was being kept a while I was advised to return home but they would only provide a taxi to Portsmouth Harbour so I had to then get a ferry and bus home.Luckily a friend took me back to collect the car.

09 February 2019

service

5

It was fast and my car was returned cleaned

09 February 2019

service

4

The job was done well although I had to wait until the next day for a new battery when it was known that I would need one

07 February 2019

service

5

very prompt service overall and comfort in waiting room and friendly approach

05 February 2019

service

5

Friendly and helpful

04 February 2019

sales

5

This was my second mini purchase and I received fantastic service on both occasions.

04 February 2019

service

5

Very attentive and explained the works carried out in detail.

03 February 2019

service

4.5

Everything great, and booking taxis to get me to work was appreciated, but having a courtesy car available would have given me more flexibility.

01 February 2019

service

4.5

Good customer service

01 February 2019

service

5

Great customer service

22 January 2019

sales

5

I can’t fault any part of the process. Harley made the experience easy and relaxed. He wasn’t pushy and ensured I was happy with every part of the process. As I was without transport Harley picked me up, then took me home.

17 January 2019

service

5

Just a shame we had to have the tyre pressure monitor replaced so soon, when the car isn’t that long out of warranty. Thought something on a vehicle that doesn’t do a lot of mileage would have lasted much longer.

15 January 2019

service

5

Friendly staff, know my name, efficient service

11 January 2019

service

2

as mentioned above

10 January 2019

sales

5

Professional service from start to finish. Nothing is too much trouble

10 January 2019

service

5

Did exactly what was expected

08 January 2019

service

5

Very efficient.

07 January 2019

sales

5

From viewing to collection the welcome I received was lovely and easy going. Didnt feel under pressure at all.

07 January 2019

sales

3

When at the centre the service was good, however between visits communication was poor and I felt everything was done time wise to suit the sales team and not the customer.

06 January 2019

service

3

They try hard

03 January 2019

sales

5

Steve Perry was brilliant. He took time to show us the models available and do test drives which sealed our buying the model which fitted what we wanted

02 January 2019

service

5

Staff are informative and efficient

01 January 2019

service

5

Good communication, courteous, timely, polite staff, first class customer service!

27 December 2018

service

4.5

Only downside was it was booked in for 8.30 when I arrived to pick it upon way back from day out at 4.45 it hadn’t been so had to wait while it was serviced.

27 December 2018

service

3

Nothing exceptional / nothing bad. You come in , you wait, the coffee machine works. Andrew on the service desk is very good indeed.

27 December 2018

service

5

So easy to deal with

26 December 2018

service

5

Excellent work and excellent service.

24 December 2018

sales

5

Josh and Carl were so good to deal with

22 December 2018

service

5

The car was even valeted inside and outside, lovely surprise, saves me a job before Christmas