Did exactly what was expected
Did exactly what was expected
From viewing to collection the welcome I received was lovely and easy going. Didnt feel under pressure at all.
When at the centre the service was good, however between visits communication was poor and I felt everything was done time wise to suit the sales team and not the customer.
They try hard
Steve Perry was brilliant. He took time to show us the models available and do test drives which sealed our buying the model which fitted what we wanted
Staff are informative and efficient
Nothing exceptional / nothing bad. You come in , you wait, the coffee machine works. Andrew on the service desk is very good indeed.
Good communication, courteous, timely, polite staff, first class customer service!
Only downside was it was booked in for 8.30 when I arrived to pick it upon way back from day out at 4.45 it hadnt been so had to wait while it was serviced.
So easy to deal with
Excellent work and excellent service.
Josh and Carl were so good to deal with
No complaints with dealer. They used repair opportunity to assess rest of vehicle.
Excellent service by Andy nothing is ever too much trouble.
Professional service and friendly staff
The car was even valeted inside and outside, lovely surprise, saves me a job before Christmas
I was completely satisfied.....and so I marked "completely satisfied".
Friendly service and everything's was done as required.
Would have been the highest score, however, it was not made clear to me when booking that I would have to wait 90 mins, I was expecting no more than 30 .. ( just a minor communication thing )
Very satisfied with the service- but unhappy that I should need it- having the door seals coming off on a car that is less than a year old is not great.
Prompt service and part replaced quickly.
arrived for appointment to find that MOT had been put back day. the claim that we were informed prior to the day by mobile phone was incorrect as no missed calls were logged.
Friendly staff . Service carried out. Car cleaned. Very happy.
Totally happy withbthe service and explanations of findings.
Efficient, helpful, and excellent at discussing and finding solutions for any problems which I have had.
I was happy with staff who were helpful but the clean and wash was not very satisfactory.
Top class service from first cost until last
All my needs were met
Because we receive great service, consistently
Competitive pricing, friendly and efficient
Professional and on time
Snows kept us well informed, arranged curtesy car, returned our Mini valeted and repaired promptly.
The service was great in there.
Friendly, efficient and knowledgable staff with clear times for completion of work or loan car if need arises.
The department done exactly what was expected of them..
Friendly staff make it very easy to book the car in and return it at the time they tell you it will be ready .
Very accommodating to my request to wait.
It was a bit of an effort towards the end. I was having to rush around the night before I was going to collect my new car. I wasn't able to do the digital signing for some reason (I had used it on my previous car purchase), my insurance wasn't added
Start to finish exellent
Everything was completed as promised and taking my trade-in early helped me as I was continuously travelling.
Everything was pointed out to me, no pressure to make replacements before necessary but given a suggested time scale to attend to these.
On time , hospitality was excellent.
nothing to be dissatisfied about
The service was done in the estimated time as I was waiting for the car.
They did every thing that needed to be done.
Very helpful and accomodating
Always helpful and go the xtra mile when required