Checked car in and explained to them I was going for a long run (2-3 hours). They said the car would be ready on my return. It was not and so I could not wait as very tired and dirty. No driving license so had to gat a taxi home and pickup car later.

Work carried out at time and within timeframe given at booking.

Andy is always helpful, but do find some of the other staff to be a bit off hand and tend to ignore you.

Because they go above and beyond.

As the tread depth of all tyres was measured on both sides I assumed the pressure would also be checked. This seems to be an oversight on what should be a comprehensive service.

All agreed work was carried out in a timely manner.

Work completed

An error on the car should not just be clearered and then the sent away. The issue should be fixed and safety put first!

Fault found and fixed.

Never had any problems or worries

Got the problem fixed with no problems

If I gave a higher score how would you look to improving

Convenience of having car picked up/dropped off. Fast and efficient.

The service itself was ok time it took not ok

The original service was very poor but the service to solve was very good. Once the issue had been found Andy from the service team did everything he could to resolve it. Car was collected and repaired. A reduced bill / but fault was via MINI.

Friendly and efficient service when handing over the car.

Completely satisfied

MOT recently.Convenient to me as I was happy to drive to you when a quieter day.When I need a service notified and collected.

Andy and the other guys all ways helpful

I felt that the service plan I bought when I purchased the car does not point out all the extras that are added on during the visit. I couldn't believe I had to pay to have the headlights adjusted. I get much better value for money at my local garage

Everything done as per spec and explained

Perfect - almost

Easy to book service/MOT

Great service and friendly staff

The first car we wanted ended up not being available after all, but otherwise excellent

Impressive service from start to finish

Staff always very helpful, pleasant and efficient.

Very easy to do business with

Everything went as expected.

Have been going back to Snows Portsmouth for years . Speaks for itself.

Kept fully informed of timing and they got in done quicker as I have was waiting.

Can't fault the service

friendly and knowledgeable service personnel

MOT and service booked in at the same time. Amazing service as taxi was arranged and paid for to get us into Gunwharf quays while we waited. Thank you very much.

Excellent throughout

We feel that we've had a fair deal on a great car, something i don't think we've ever felt before when purchasing a new car

I cheekily just turned up asking for my tyres to be checked. Things were checked fully.

Car was collected and returned as agreed, Staff were friendly and helpful. Even received a video of the MOT inspection

Prompt, friendly and professional service

Sammie was very helpful and nice to deal with

From collecting the car to running the car Snows have been awful.

They are always very pleasant and professional. They have always given good advice and keep us informed.

All queries were dealt with immediately and the problem with the Service Plan was not too much trouble to sort out and I was kept informed throughout the day regarding the service.

Great to have video sent of inspection. Only work necessary carried out and with consent.

Had SMS link for technician video which worked great alongside authorisation email

Everything done to high spec and car well cleaned before I picked the car up.

From booking through to dropping my car back to home I was kept updated on progress

Good service, friendly staff,

friendly but unsure if problem has been solved yet.

No issue at all, other than hefty insurance excess on loan car.