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Customer Reviews.

sales

4.5

Snows showroom and staff were excellent.Had a few issues with Mini finance they were soon sorted out promptly and professionally.

08 April 2021

service

5

Happy with mot ,service and cost. Staff are always happy and friendly.

08 April 2021

service

5

Service/MOT no unecessary work carried out, always informed of what needs doing so no unexpected bills.

06 April 2021

service

5

brilliant

06 April 2021

sales

5

Great service with email responses to questions, also the online signing is great to save journeys to and from the showroom

06 April 2021

service

5

I was called whilst the car was in the service bay as there was another couple of things need doing( oil change) . Very impressive that I was called prior to them doing any other work . It gave me confidence.

06 April 2021

service

5

The team at Snows Mini are always very helpful and friendly

05 April 2021

service

5

Excellent customer service, with unexpected extras like taxi rides and car cleaning.

03 April 2021

service

5

It was a First Service so the car needed nothing other than routine service.

02 April 2021

service

5

Good communication from snows

30 March 2021

service

5

No issues or problems

28 March 2021

service

5

The service is friendly and un pressured

28 March 2021

service

5

From the first phone call to book to collection was efficient and smooth. Kept informed with texts and video during the day.

28 March 2021

service

5

Excellent customer service. I was kept informed of what was happening with my car throughout the day.

26 March 2021

service

5

Quick, friendly and easy to arrange.

26 March 2021

service

5

I always receive excellent service at Snows

26 March 2021

service

5

Friendly and efficient, good communication

23 March 2021

sales

5

Steve kept me informed, and provided great service. Attention to details was appreciated eg posting me the key ring which I didn't pick up and noticing a number plate which included my initials.

23 March 2021

service

5

Service exceptional - especially with the current pandemic.

22 March 2021

service

4

Car was collected worked on and brought all in good time, work taken out done to good standards

22 March 2021

service

5

No complaints in-fact the opposite.

22 March 2021

service

5

No issues went very well on the day

22 March 2021

service

4

Quick and efficient process. Kept informed throughout.

22 March 2021

service

5

Snow's dealt with my problem and fixed it quickly

22 March 2021

service

4

0

21 March 2021

service

3

All great service. Just was promised my car would be washed and hoovered. Sad as it is I was looking forward to picking it up nice and clean. But it wasn't done.

21 March 2021

service

5

Smooth operation. Felt Covid safe.

21 March 2021

service

5

Sorted the car out. Provided a loan car. Cleaned my car and returned to me.

19 March 2021

service

5

Satisfied with quality of work done.

19 March 2021

sales

5

Amazing experience from starting out with making my choice, ordering and through to collecting my new Mini. Even during Covid the collection was slightly different but always someone on hand at the end of the phone to help.

16 March 2021

service

5

I use Snows for both my Mini and X5 and the service provided by them is first class. The service provided by Faye Hutchings is excellent. Always available to assist and explain whilst remaining utterly professional. First class member of staff.

16 March 2021

service

5

Help to get home when car failed it's Mot and getting it back the following day (Faye at Portsmouth)

16 March 2021

service

5

Prompt repair and exceptional customer support from Lorraine Wagstaffe at Snows in Portsmouth

15 March 2021

service

5

Amazing. Fast, efficient. Very helpful Lorraine Wagstaffe. No concerns with health and safety at this difficult time. Outstanding service provided thanks to Lorraine. Restored my faith in the company

14 March 2021

service

5

Professional and top notch customer service

13 March 2021

service

4

I experienced no issues and the staff were exemplary

12 March 2021

service

4

Efficient service, possibly pay more than a non-dealer garage

10 March 2021

service

5

The staff are professional but friendly and I have confidence that they have serviced my car to a high standard.

09 March 2021

service

4

Although there have been changes recently in the Service dept, the members of staff have been professional and helpful. Furthermore they need to build an excellent working relationship with old and new customers.

09 March 2021

service

5

car was collected and returned, all the time following social distance rules

08 March 2021

service

5

Very good service with excellent customer relations.

07 March 2021

service

5

Always polite and offer a good service including a courtesy car and valet.

07 March 2021

service

5

Good friendly help

07 March 2021

sales

5

Sale was efficient with no problems

04 March 2021

service

5

The ladies were very helpful and polite and willingly answered all my queries

03 March 2021

service

5

Very friendly and understanding

03 March 2021

service

5

All work done on time, helpful condition report video - all in all excellent.

03 March 2021

service

5

The staff are exceptionally helpful and professional. Communication is clear and they seem to want to go the extra mile.

03 March 2021

service

5

Always friendly and professional service and staff

03 March 2021

service

4

Service is ok