Staff were very friendly and explained the procedure well to me.

The employee I dealt with assumed I know all about cars (I don't) and spoke far too quickly when going through the paperwork.

Great level of service

Helpful reception by staff at time of booking, delivery and collection.

Very good customer care

I would make a recommendation because I am always satisfied with the service and value for money I receive

Same as above answer, and it was completed within the time I had been advised.

All sorted and nicely cleaned my car. Staff are very courteous

Work was carried out on the day requested, in the time requested and I was not inconvenienced!

Overall positive experience

Staff excellent

Very efficient - liked the video text. All very smoothly operated

In conjunction with Snows Isle of Wight and Mini UK, electrical loom work was replaced outside of warrantee with no charge

online chat couldn't make an appointment for me only arrange a call back - well with respect I could've phoned myself. repair was done quickly but waiting for the wash took much longer + the car absolutely stunk of dirty water but I was in a hurry

Andy Service manager goes above and beyond to help make the experience good

Excellent service by Sammie, could not have been better. Also the product genius was very helpful

All worked to plan

Given the circumstances they did their very best that they could.

Work completed as stated,

As above did all we asked of them.

As I was not in the country when my service took place The last time it was serviced I had a video sent by email...not this time I was dissapointed that the inside of the car was not vacuumed as part of TLC package we had purchased in 2015

Very friendly staff and helpful.

They price matched, were pleasant to deal with, and car was sorted within the quoted timescales.,

All appointments are kept and never held up. Always happy to show me the new version of my car as my three years mobility is nearly up. Always have the right info when I needed it

Would have been nice to have been told the office was in a temporary building!

Nice to find someonee helpful

As above really, lack of communication between departments

They did the job and got the car back to me at lunchtime which was as I requested. They cleaned the car as well. The man I dealt with was very friendly.

Haven't had anything to complain about so far. Car is delivered back to me clean and vacuumed. All good.

Sat for 2.5 hours when it should of been an 1.5 wait and the price they gave my on the phone was then incorrect.

Having been given a delivery date this was then delayed although later reinstated

Amazing staff who were extremely helpful

very good experience loved the idea of a walk through video of my car and its servicing requirements "excellent"

Work was done as expected but unfortunately did not have matching tyres so could not replace one that was worn

Completely satisfied

Problem with limiter and cruise control fixed, MOT carried out within day and called when ready to collect

Great communication, clearly explained at every stage and extremely friendly

The sales team were helpful and informative.

On this occasion I felt it was a little slow.

Helpful and attentive staff. I wasn't reminded to bring my driving licence at the point of booking (required for service loan car) which caused some issues on the day. Little video of visual check very useful.

The showroom area appeared to be under renovation meaning they had co-located in the service centre. There was no parking available when I arrived either to drop off or collect and I was kept waiting to collect for around 45mins

Good communication even down to the e-mail received to say my car had left the factory!!

See above. I am of the belief that mini feel that they are doing you a favour.

I was able to wait for my Mini in comfortable surroundings with coffee and biscuits on tap!

I was advised about certain things that required doing and when the time frame would be

Car was ready on time and looking good

Staff were very helpful took time to guide us through the options

Snows have been a good representative for Mini and thank them for negotiating a subsidised cost for my heating system replacement.

Car purchase was done on line and everything I asked for was delivered. All very easy

Was able to book a time that was convenient and also able to wait for the service to be completed.