Snows showroom and staff were excellent.Had a few issues with Mini finance they were soon sorted out promptly and professionally.

Happy with mot ,service and cost. Staff are always happy and friendly.

Service/MOT no unecessary work carried out, always informed of what needs doing so no unexpected bills.

brilliant

Great service with email responses to questions, also the online signing is great to save journeys to and from the showroom

I was called whilst the car was in the service bay as there was another couple of things need doing( oil change) . Very impressive that I was called prior to them doing any other work . It gave me confidence.

The team at Snows Mini are always very helpful and friendly

Excellent customer service, with unexpected extras like taxi rides and car cleaning.

It was a First Service so the car needed nothing other than routine service.

Good communication from snows

No issues or problems

The service is friendly and un pressured

From the first phone call to book to collection was efficient and smooth. Kept informed with texts and video during the day.

Excellent customer service. I was kept informed of what was happening with my car throughout the day.

Quick, friendly and easy to arrange.

I always receive excellent service at Snows

Friendly and efficient, good communication

Steve kept me informed, and provided great service. Attention to details was appreciated eg posting me the key ring which I didn't pick up and noticing a number plate which included my initials.

Service exceptional - especially with the current pandemic.

Car was collected worked on and brought all in good time, work taken out done to good standards

No complaints in-fact the opposite.

No issues went very well on the day

Quick and efficient process. Kept informed throughout.

Snow's dealt with my problem and fixed it quickly

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All great service. Just was promised my car would be washed and hoovered. Sad as it is I was looking forward to picking it up nice and clean. But it wasn't done.

Smooth operation. Felt Covid safe.

Sorted the car out. Provided a loan car. Cleaned my car and returned to me.

Satisfied with quality of work done.

Amazing experience from starting out with making my choice, ordering and through to collecting my new Mini. Even during Covid the collection was slightly different but always someone on hand at the end of the phone to help.

I use Snows for both my Mini and X5 and the service provided by them is first class. The service provided by Faye Hutchings is excellent. Always available to assist and explain whilst remaining utterly professional. First class member of staff.

Help to get home when car failed it's Mot and getting it back the following day (Faye at Portsmouth)

Prompt repair and exceptional customer support from Lorraine Wagstaffe at Snows in Portsmouth

Amazing. Fast, efficient. Very helpful Lorraine Wagstaffe. No concerns with health and safety at this difficult time. Outstanding service provided thanks to Lorraine. Restored my faith in the company

Professional and top notch customer service

I experienced no issues and the staff were exemplary

Efficient service, possibly pay more than a non-dealer garage

The staff are professional but friendly and I have confidence that they have serviced my car to a high standard.

Although there have been changes recently in the Service dept, the members of staff have been professional and helpful. Furthermore they need to build an excellent working relationship with old and new customers.

car was collected and returned, all the time following social distance rules

Very good service with excellent customer relations.

Always polite and offer a good service including a courtesy car and valet.

Good friendly help

Sale was efficient with no problems

The ladies were very helpful and polite and willingly answered all my queries

Very friendly and understanding

All work done on time, helpful condition report video - all in all excellent.

The staff are exceptionally helpful and professional. Communication is clear and they seem to want to go the extra mile.

Always friendly and professional service and staff

Service is ok