Great service and friendly staff
Great service and friendly staff
The first car we wanted ended up not being available after all, but otherwise excellent
Impressive service from start to finish
Staff always very helpful, pleasant and efficient.
Everything went as expected.
Kept fully informed of timing and they got in done quicker as I have was waiting.
Have been going back to Snows Portsmouth for years . Speaks for itself.
Can't fault the service
friendly and knowledgeable service personnel
MOT and service booked in at the same time. Amazing service as taxi was arranged and paid for to get us into Gunwharf quays while we waited. Thank you very much.
We feel that we've had a fair deal on a great car, something i don't think we've ever felt before when purchasing a new car
I cheekily just turned up asking for my tyres to be checked. Things were checked fully.
Car was collected and returned as agreed, Staff were friendly and helpful. Even received a video of the MOT inspection
Prompt, friendly and professional service
Sammie was very helpful and nice to deal with
From collecting the car to running the car Snows have been awful.
They are always very pleasant and professional. They have always given good advice and keep us informed.
All queries were dealt with immediately and the problem with the Service Plan was not too much trouble to sort out and I was kept informed throughout the day regarding the service.
Great to have video sent of inspection. Only work necessary carried out and with consent.
Had SMS link for technician video which worked great alongside authorisation email
Everything done to high spec and car well cleaned before I picked the car up.
From booking through to dropping my car back to home I was kept updated on progress
Good service, friendly staff,
friendly but unsure if problem has been solved yet.
No issue at all, other than hefty insurance excess on loan car.
So friendly and thorough
All easy and friendly
easy booking, and very helpful with transport whilst the car was being serviced
Poor customer service environment and no real reason to differentiate with Snows BMW... Snows BMW good, Snows Mini not good... I have both Mini & BMW vehicles and multiple of each over many years from SNOWS.
Quick and efficient
Car washed as well along with video of service
Staff are very professional and desk staff have a full understanding of what is being done
Although the tyre was torn in Portsmouth it took 3 hours for Mini rescue to get the car to Snows. Once there the service was good.
Great service by the team, especially Mike.
Not clear on when service is due as conflict with status in car compared to manual
having bought the most expensive jcw in the uk in 2009, it has always been looked-after and serviced by yourselves. runs like dream - what more can I say.
The work was completed within the time scales and the car had received a free service wash
The experience was excelent as expected
Perfect in every way.
Excellent customer care
Everything was done to my satisfaction and I was made aware of things that would need attention in the future
Organised, efficient but relaxed, friendly, straightforward, personal touch, organised a lift for me, emailed video of my service. Great showroom - clean, free drinks and Wi-Fi. I feel my Mini is well looked after here.
Quick, simple and no drama. Timing of everything was worked around my requirements.
They communicate very well and everything goes as planned
the person i dealt with Sammie.
The service provided was fine but nothing special. The car given to me was good but not clean. Also when returned my car had been cleaned but this didn't seem like a thorough job.
Did what it said on the tin