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SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
214 ratings and 144 comments received in the last 90 days.
02 April 2025
Nathan our salesman gave excellent support at all stages
02 April 2025
Craig picked us up from the ferry, which was very kind. And he made the whole experience enjoyable. I loved pulling the cover off the new car, wish we'd video it!
30 March 2025
The sales assistant, Nathan was very attentive and helpful.
26 March 2025
Very happy with the end result, would like to specifically mention Andy and Craig for getting the sale over the line!
25 March 2025
Everything was really easy and Steve kept me informed throughout the process
22 March 2025
Everything explained throughout the process. Queries were dealt with efficiently. Handover was thorough
19 March 2025
Nathan was great
18 March 2025
Great service from start to finish, very professional.
13 March 2025
Quite stressful as there was a degree of sales pressure in some of the correspondence which for me is unwanted and actually puts me off. I asked about choosing a reg but was just allocated one even though I was told someone would contact me about it.
06 March 2025
As above with a helpful and comprehensive hamdover
04 March 2025
They explained the whole process clearly. They were supportive throughout. They explained the spec of the new Mini Cooper clearly and were genuinely the nicest of people to deal with.
02 March 2025
The delivery of my car was convenient due to the punctual, hassle-free process. The dealership's proactive communication ensured smooth coordination. The professional staff's efficiency and attention to detail were fabulous!
01 March 2025
Was complicated but got there in the end
28 February 2025
I was given a fair trade-in, kept informed of progress from order to delivery - 6 weeks. Nathan Whellams handled the transfer of my personal plate for me and the handover was comprehensive.
14 February 2025
Zoe, who sold us the car was likeable and skilled at highlighting the car's benefits. Peter had all bases covered at the handover .
05 February 2025
Very pleased, got everything we were looking to purchase - Jamie did a really good job
04 February 2025
Made to feel welcome right from the first enquiry. Nathan and colleagues took time to explain options and benefits answering many questions. At no time did we feel pressured or rushed.
02 February 2025
Excellent service given.
21 April 2025
Service carried out promptly, good communication and great service overall
21 April 2025
Shocking customer service, told me untruths about my car stating it was dangerous and illegal to drive and made me sign a disclaimer to remove my vehicle. It was inspected by an MOT DVLA Inspector/teacher who stated nothing is wrong with the car.
20 April 2025
They completed my MOT very quickly , I just had to wait .
19 April 2025
Kept informed throughout the service.
18 April 2025
Great set up
17 April 2025
I just wish that once booking a service I wasn't bombarded with reminders, text messages and phone calls.
17 April 2025
Efficiently and pleasantly dealt with.
16 April 2025
The only thing that let it down was not resetting the service alert. Plus I've never been offered a courtesy car.
13 April 2025
Love the check in and key facilities. Making it very easy. Excellent service advice and all around great team.
12 April 2025
Kept me informed of what was being done. Contacted me when ready for collection.
10 April 2025
Fully informed love video showing issues - reassuring
08 April 2025
Great customer service, got booked in quick, great communication and resolved the issue quickly.
08 April 2025
Good job
08 April 2025
As above
07 April 2025
Overall the services provided by personal is very good and highly valued.
05 April 2025
Straightforward booking, routine service, good courtesy car, bill as advised at outset.
05 April 2025
Highly professional and honest service
03 April 2025
good and efficient
03 April 2025
Routine no issues
02 April 2025
Friendly helpful service
01 April 2025
Friendly, professional staff. Clean waiting area with hot drinks available
31 March 2025
Although the car wasn't ready at the agreed pickup time, they dealt with the delay very well
29 March 2025
Everything explained and timel completion of work.
29 March 2025
High level of service
29 March 2025
Snows Portsmouth staff are always very polite and helpful when I visit them for my MINI to be serviced or for any repair work. Garry has provided excellent customer service and helped sort out any issues with my car quickly and efficiently.
27 March 2025
As above
26 March 2025
Thorough, honest and transparent- fully informed of issues and costs involved to resolve
26 March 2025
No issues at all and kept informed of progress
26 March 2025
Captain form throughout the service
24 March 2025
The car was serviced and MOT'd at Portsmouth. I was able to drop the car off early and had a call after lunch to say the car was completed.
24 March 2025
Service was friendly and quick.
24 March 2025
If the electric loan car had been charged sufficiently when dropping off my Mini, it would have been 5 stars. Having to wait 40mins while it was put on a fast charge wasn't good. Apart from that, very helpful & informative.
23 March 2025
Effectively support my needs
23 March 2025
Was kept informed at all times
23 March 2025
All went to plan
23 March 2025
Very impressed with service & collected my Mini to find it had been cleaned inside as well as outside .. Very pleased ??
23 March 2025
Completely satisfied
22 March 2025
Completely satisfied my car had just "passed" major service in 2 weeks prior coming to snows with another nationally reputable company, yet still had mechanical faults. All sorted including picking up on mistakes done in the previous 2weeks.
19 March 2025
We are always pleased with our service on the car and great customer service
19 March 2025
Always very efficient and I know that any repairs will be carried out to a high standard.
18 March 2025
The MOT was easy to book. I was kept in touch as to how it was progressing. Clean car ready for collection.
18 March 2025
Friendly and helpful
17 March 2025
I booked in for an early service and that's what I got
17 March 2025
Friendly, timely, and helpful.
17 March 2025
The service was carried and and your service representative Jeremy Baverstock was excellent and he apologised for the damage caused to the drivers door.
16 March 2025
The staff had time to talk through dverything
15 March 2025
Easy to book. Good communication. Firendly staff.
15 March 2025
Service is good if you get the right people to handle your servicing needs. Overflow system to handle calls is appalling, you never get phoned back and you need to use the MINI app of the car to understand when the work is done.
15 March 2025
May need to place a warranty call regarding a rattle and sticking drivers seat.
14 March 2025
The video of the underside of the car was very useful and gave peace of mind.
13 March 2025
Service is great but parts /labour are a little in the expensive side
13 March 2025
Efficient check in. Good communication
12 March 2025
Quick and comfortable area to wait.
12 March 2025
Amazing place and staff. And coffee. And biscuits.
11 March 2025
All work done on time
10 March 2025
They did exactly what was needed. Would be one more star if there had been more of a conversation about the oil leak that had been identified as an advisory and more detailed solution - I needed to be led into it with more notice and a plan.
10 March 2025
kept up to date with progress of repair with prompt collection date and time
09 March 2025
Please see above. One contact should have been adequate.
09 March 2025
Very helpful staff
09 March 2025
As above
08 March 2025
Kept informed throughout the service and the video was very helpful.
06 March 2025
Special mention for Lorraine being a lovely Mini representative, additionally for Jeremy who sorted out loads for me on the car at a really competitive price, thank you guys!
06 March 2025
Easy to book appointment and wait for the service to be completed.
05 March 2025
Everything completed
05 March 2025
I just wish they managed to fix the problem the first time I brought my car into the garage cause I'm a driving instructors and obviously I'll rely on my car for my livelihood.
05 March 2025
Smooth, efficient appointment from start to finish. Facilities very clean and staff friendly.
05 March 2025
The service addressed a recall and everything was taken care of.
04 March 2025
Didn't actually visit Snows Portsmouth, our car was collected
03 March 2025
Customer service assistant very helpful and attentive at all times.
03 March 2025
Good friendly professional service
02 March 2025
Again great service
02 March 2025
all staff were very helpful, with booking the car in, collecting and returning the car to my home service work was completed and I was kept informed
01 March 2025
Jeremy personally took charge and ensured all communication exacting and clear
28 February 2025
Staff were all fantastic, especially Mr Chapman (forgot his first name, sorry!)
28 February 2025
Have no complaints. Reason for visit was a simple check for a wiper motor wiring recall
28 February 2025
The team kept me informed while my car was with them.
27 February 2025
Always very helpful
27 February 2025
Whole process from initial visit, then test drive onto financials and then handover was professional and friendly. Everyone we met was fantastic, but big shout out to Nathan for all his work, attention to detail and time taken.
27 February 2025
I a had a dash cam fitted and was told it would take all day, but the person fitting it was great and only took a couple of hours. Jeremy and his colleague talked me through assigning a key,
26 February 2025
Easy to book
26 February 2025
Love Minis. Absolutely British. Fun Fun Fun all the time.
25 February 2025
Advised I neede new tyres when car MOT fitted same day
25 February 2025
Excellent customer service from Gary
24 February 2025
Satisfied with the service, although it cost a bit!
24 February 2025
Very Satisfied
23 February 2025
Great service, kept in the picture as regards time it would take and additional work needed. But I booked an air conditioner service and this was not done.
23 February 2025
Faultless.
22 February 2025
Staff are very helpful and explained everything
22 February 2025
Staff at Snows were very pleasant and helpful, and kept me informed of progress of my service
21 February 2025
Very friendly and personal service - I arranged the whole transaction from distance, relying on emails and calls. Dealing with Craig was an absolute pleasure - and the eventual in person meet for the handover was excellent, helpful and professional.
18 February 2025
Kept in the loop at all times. Fair pricing. Snow's found certain problems of which I was unaware.
18 February 2025
Gary checked car in with a polite and professional manor.service and health check video from Aron. And apprentice Was very helpful . overall nothing whatsoever to complain about .would highly recommend this BMW dealership.
18 February 2025
Lorraine - her hospitality great coffee. Thanks
18 February 2025
Very professional
17 February 2025
Really easy to wait, very prompt
17 February 2025
Jeremy was excellent and kept me updated all the way. However when I came to collect my car Jeremy was another customer. There were 4 members of staff stood around the servicing desk, one was sat down (Gary) and not one person offered to help
15 February 2025
Excellent customer service, honest and reasonable pricing and staff go above and beyond to help.
14 February 2025
Happy people
14 February 2025
Thorough service.
13 February 2025
Online booking very smooth. All work completed well within timescale. Polite and efficient staff.
12 February 2025
It would have been good to have been told to bring drivers licence in case I needed a courtesy car for a few days. I didn't and ended up being a real hassle getting back home and picking up my licence and coming back on a work day.
12 February 2025
Thank you to Jeremy, Hannah and Lorraine
10 February 2025
Nothing too much trouble, I was expected, loan car ready. All completed in very quick time. On collecting my wife's mini all problems identified for fixing had been expertly done.
10 February 2025
Garry and his colleague were fantastic
10 February 2025
Excellent service given
09 February 2025
On time, communicated well.
09 February 2025
Great
09 February 2025
Very good dealership
09 February 2025
Customer service
09 February 2025
Snows have high standards which they consistently maintain this is a must for me
09 February 2025
No issues
08 February 2025
Despite a miscommunication initially with timing of appointment! The team at mini were very professional and helpful
07 February 2025
Service was great - felt valued and interactions with staff were fab
05 February 2025
Seamless, professional service. Sammie and Craig delivered a high class service. Very understanding and respectful to their client. First class team
04 February 2025
Good welcome good service
04 February 2025
Great communication and staff.
03 February 2025
I have been a customer of snow's for over 20 years and have been very impressed with the service I have received over the years
03 February 2025
Friendly and helpfully
03 February 2025
Good service
03 February 2025
N/A car sale.
03 February 2025
They knew I was stranded over in the area without my car, while it was being serviced, so they ensured it was completed fairly quickly. Thanks for the wash & vacuum, but whatever they clean the windscreen with is a bugger to get off & really streaky!
02 February 2025
Professional, courteous
02 February 2025
The communication was excellent and I was made to feel like nothing was too much trouble. My car was well looked after, and my queries were answered patiently, so that I left with more knowledge than I had had before.
02 February 2025
Everything completed as requested. MOT advisories took us into a second day.
31 January 2025
Car ready on time .. work done as requested
19 April 2025
Friendly and knowledgeable service