OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
165 ratings and 115 comments received in the last 90 days.
23 September 2025
Detailed help without being laborious. Open to helpfully answer questions at any time during the purchase process.
11 September 2025
A wonderful experience
04 September 2025
Overall, everything worked out in the end. However, I often felt that I was rather a nuisance as opposed to a valued customer. I felt that I had to 'drive' the sale and do just about everything for myself. There did not seem to be too much 'service'.
04 September 2025
As per above. When there were slight issues, they quickly resolved and appropriate action was taken.
04 September 2025
Friendly and knowledgeable staff at the Dealership, who took the time with us to ensure we were getting the car we would ultimately be happy with. We were not rushed in any way, and the buying process was made straightforward for us.
29 August 2025
Pete and everyone involved gave great service and consideration. Pete was extremely kind and considerate during the whole process and especially the handover explaining with great diligence and patience the technology to this two older citizens
28 August 2025
Good service, explained everything to me
24 August 2025
as explained above
21 August 2025
Pete looked after me the whole way, making sure I got to test drive the car I was thinking of getting, answering all my questions about mini vs other makes and models, and simply explaining all the many options and extras when needed
28 September 2025
Couldn't have been able to get a better service.
28 September 2025
They tick all my boxes.
28 September 2025
The staff are friendly and keep me updated on the status of the vehicle.
24 September 2025
Friendly, professional and knowledgeable staff great service overall
24 September 2025
Went above and beyond to accommodate me on the day!
24 September 2025
Seemless service.
24 September 2025
Smooth service with no holdups.
22 September 2025
Efficient and friendly service
22 September 2025
Very thorough and health checks are a good idea to flag up any problems before developing into bigger issues which could potentially save money in the long term. Also many garages over the years do not treat the cars to your standards never scratched
22 September 2025
Service was completed on time and video demonstration showing me recommendations was informative. Furthermore, Warren (who handled my service and MOT) kept me in the loop.
25 September 2025
The whole process was brilliant- Nathan handled everything so that the handover was as quick and smooth as possible