OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
199 ratings and 131 comments received in the last 90 days.
29 April 2025
I was kept informed throughout.
25 April 2025
We where given time and show, guided & supported with all the options prior to making the decision to purchase my new mini.
19 April 2025
Friendly and knowledgeable service
02 April 2025
Craig picked us up from the ferry, which was very kind. And he made the whole experience enjoyable. I loved pulling the cover off the new car, wish we'd video it!
02 April 2025
Nathan our salesman gave excellent support at all stages
30 March 2025
The sales assistant, Nathan was very attentive and helpful.
26 March 2025
Very happy with the end result, would like to specifically mention Andy and Craig for getting the sale over the line!
25 March 2025
Everything was really easy and Steve kept me informed throughout the process
22 March 2025
Everything explained throughout the process. Queries were dealt with efficiently. Handover was thorough
30 April 2025
Great team, flexible, friendly.
27 April 2025
Kindly collected the car as i'd had a medical issue and arranged MOT and service at same time
26 April 2025
Ease of use
25 April 2025
Great communication, was offered a loan car that I took. They even negotiated for me with the dealer that I got the car from and got them to pay for the brake pads (front and rear)
24 April 2025
The staff have been very helpful.
24 April 2025
Kept me informed.
23 April 2025
Identified an issue and sorted it
21 April 2025
Service carried out promptly, good communication and great service overall
21 April 2025
Shocking customer service, told me untruths about my car stating it was dangerous and illegal to drive and made me sign a disclaimer to remove my vehicle. It was inspected by an MOT DVLA Inspector/teacher who stated nothing is wrong with the car.
20 April 2025
They completed my MOT very quickly , I just had to wait .
01 May 2025
Excellent hand over and was made to feel rushed.