OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
154 ratings and 124 comments received in the last 90 days.
04 October 2026
Sam spicer outstanding member of staff very helpful and felt that he treated myself as a motability customer the same as if I had come in and bought the vehicle lovely extra touch to have car gift wrapped with a bow so impressed by that
04 October 2026
Had to wait for the build didn't expect it to be that long but was kept updated
02 October 2026
Professional service and attention throughout the process
02 October 2026
Excellent sales staff, specifically Sam Spicer. Kept me in the loop, answered all my questions, and the delivery of my new car was made a very special event.
30 September 2026
Staff were extremely professional throughout the process. Nice touches like wrapping the car on pick up day and spent time doing the introduction into tech features.
29 September 2026
Couldn't be more helpful
29 September 2026
Such great customer service from James goodes
25 September 2026
Despite a couple of setbacks, things were dealt with professionally and with feeling. Amazing experience.
24 September 2026
Steve the salesman that sold me my car was so kind and helpful, no pressure just whatever I wanted in the car he helped with.
15 October 2026
Car was returned with a flat battery. I asked for an investigation to see if battery needed replacing. I was told by your staff battery was fine but I had to charge it on return from service collection as battery was very low.parking dreadful
14 October 2026
While the routine service was OK, the additional items were not dealt with. The letter R had become detached and I asked for it be replaced (We had the letter). We were told that the complete word would need replacing! And at what cost! AC not done
14 October 2026
My MINI Countryman was bought Jan 2025 through Motability. Last month the drive/reverse switch broke off in my hand. MINI Assist arranged collection to Portsmouth. I spoke with Jeremy who was very off with me and kept saying I'd broken it myself! I'm
12 October 2026
Very good although my booking time was 8.30am and my car wasn't looked at till midday so consequently I had a 50min journey in the rush hr traffic and then again to collect vehicle in rush hr again which could of been avoided!!
12 October 2026
All polite and on time
11 October 2026
Finished on time, and gave the option of doing minor work myself.
11 October 2026
We live on the Isle of Wight and had to get to Snows for the service by ferry and spend all day in Portsmouth waiting. Snows did not ask us what we were going to do while waiting nor did they offer a courtesy car
10 October 2026
Check in was quick and easy. Personnel were on hand to help and very friendly
10 October 2026
Kept me informed with everything fully explained what was required. The cost was fully explained before booking my mini in.
10 October 2026
Nice people , professional service
FIND Snows Portsmouth.
Address
- Eastern Road, Portsmouth, Hampshire, PO3 5FF
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 02392 655225
Portsmouth as well as surrounding areas including Fareham, Chichester, Ryde and Petersfield
Address
- Eastern Road, Portsmouth, Hampshire, PO3 5FF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 02392 655225
Portsmouth as well as surrounding areas including Fareham, Chichester, Ryde and Petersfield
05 October 2026
Very friendly and helpful had good personal knowledge of the products he was selling.