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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
186 ratings and 153 comments received in the last 90 days.
08 July 2026
Disappointed I wasn't told you were unable to fulfil my order made in march until the due delivery date. I was then offered a lower speccar with a quicker delivery date because there were apparently manufacturing problems preventing me to be able to
07 July 2026
Process was easy ,seamless and staff extremely accommodating.
06 July 2026
Very friendly, courteo8s and knowledgeable
03 July 2026
I have been given 5 star treatment from the moment I walked through Snow Mini door through the whole process and leaving with my car. So professional and friendly.
02 July 2026
James really helped me with all my questions and went above just helping me getting my new car but helped sort getting rid of my old one.
02 July 2026
Although there was a few hiccups along the way things are now sorted to a very satisfactory level and I'm loving my new mini.
28 June 2026
General all round service
22 June 2026
So helpful and patient
21 June 2026
Sam was very knowledgeable and answered all questions in detail in language that is understandable
19 June 2026
Excellent service from James Goodes
13 June 2026
Perfect service from start to finish Sam was a great salesman with no pressure
12 June 2026
all staff were extremely helpful on all visits. very knowledgable about the vehicle, demonstrating all driving options and apps. test drive assistance very good. Staff were let down by poor Wifi when trying to deal with contracts unfortunately.
06 June 2026
Clean, professional and focused purely on Minis. James Goodes was excellent. Knowledgeable, supportive and engaging. He was superb
30 May 2026
James was very attentive and took a lot of time to help me understand the car and to make it feel special
26 May 2026
From start to finish the process was excellent. Sales team at Snows Mini were brilliant. Regular update on the vehicle were very good.
19 May 2026
Amelia made me feel comfortable answered all my questions very polite
17 May 2026
Everything very well dealt with from start to finish.
17 May 2026
Sam was knowledge, professional ,friendly and helpful.
11 May 2026
James Goodes was patient with my questions and demands and took the time to understand what I wanted, kept me up to date whenever there was an update and there was a nice grand reveal on collection day
07 May 2026
Professional polite service.
05 May 2026
I feel that i was given incorrect and mislead when purchasing car an i dont think the staff no the models and the specifications on the vehicles
04 May 2026
I had an excellent car-buying experience from start to finish. Sam was friendly, knowledgeable, and genuinely focused on helping me find the right car without any pressure. I had an excellent car-buying experience from start to finish.
29 April 2026
First class service sam spicer was so helpful
29 April 2026
Sam our young salesman went out of his way to make sure we had the best experience in buying and handover of the new mini
22 April 2026
Sam Spicer is a terrifically likeable fellow who really goes out of his way to get things sorted. It was a really pleasant experience buying this car. All other staff were great too.
11 July 2026
All our requirements were met regarding the servicing. The staff are always attentive and very respectful.
11 July 2026
Very efficient and kind staff
08 July 2026
While the service, MOT and fault repair were straightforward, the AC check has left us with an estimated £800 of work to be done and AC in a worse state than prior to the check.
08 July 2026
Greeted when I arrived and shown where to park. Given a tab for the keys. Inside the building the lady was exceptionally helpful and showed me to the waiting area where there was tea and coffee. Very comfortable and air conditioned area.
07 July 2026
Always professional and helpful
07 July 2026
Snows MINI Portsmouth always provide good customer service. The staff are friendly, efficient and continue to look after my vehicle in a professional and safe manner.
06 July 2026
Smooth, efficient service
05 July 2026
Please email me and I will tell you
05 July 2026
Very efficient and kept updated throughout.
04 July 2026
Staff were helpful and friendly and explained everything throughout my service.
03 July 2026
Always helpful, polite and professional
02 July 2026
Excellent customer service
02 July 2026
I thought I had booked an MOT as well as a service but the MOT wasn't booked. Jeremy and team managed to get the MOT completed too. Awesome!
02 July 2026
Good
01 July 2026
Always feel welcome. Great, friendly service.
01 July 2026
Because I was completely satisfied!
30 June 2026
Experience was convenient and the staff were excellent.
29 June 2026
Polite prompt service, very happy, no complaints.
29 June 2026
The team at snows in Portsmouth are fantastic. They also friendly and the accommodated my need to do some work whilst waiting for my car. I appreciated this and the cold water as it was such a hot day.
29 June 2026
Put at ease and kept updated with everything
28 June 2026
Quick efficient service.
28 June 2026
The stars are notworking but would say very satisfied , its our 2nd mini and always found staff honest and helpfull when ever our cars have been over for services/ mot's etc
28 June 2026
excellent clerical and very courteous service department.
28 June 2026
I was very satisfied with the way I was treated the staff were friendly and couldn't do enough for me including saving me money by taking out a service plan
27 June 2026
Everyone was polite and friendly
27 June 2026
This is how car services should be - a welcome and offer of coffee, a video showing the state of wear and tear and a service completed in the time originally specified plus the car returned so clean that I almost didn't recognise it!
27 June 2026
Great service
26 June 2026
Was expecring our mini countryman to be returned to us cleaned inside as well as outside.
26 June 2026
Staff members always professional and welcoming and very pleasant surrounding in which to wait whilst my car is being dealt with
25 June 2026
Continuous updates and progress reports
24 June 2026
It was the usual excellent service. I was even offered a lift back to the train station as the timings from dropping off the car at the show room and catching the train were quite tight. I didn't need the lift but it was nice to be offered.
24 June 2026
Swift response , polite staff, informed of work needed as agreed. Ready when expected and cleaned as well!
23 June 2026
Straight forward check in and contact during visit. Easy collection and priced as quoted
23 June 2026
Clear communications while car with centre. Polite, knowledgeable and courteous staff
23 June 2026
Always friendly, courteous and professional. All dealings with Snows Mini Portsmouth have been excellent.
23 June 2026
All v good
22 June 2026
My car has always been serviced by Mini Portsmouth and has never been a problem. However I do feel their pricing needs reviewing as you are not the cheapest by a long way.
22 June 2026
Great customer service from the team
21 June 2026
Staff very pleasant and helpful.
21 June 2026
All very good
21 June 2026
Amazing service
21 June 2026
Always a friendly & professional service
20 June 2026
Things turned out well in the end but it took a complaint from me to expedite my service. Told to bring car in at 10am but I noticed my car was still in the parking bay where I left it at 1.30pm. Told it would not be ready to collect until 5.30pm,
18 June 2026
Four days after my brakes were seen to as, I assumed, my annual visit from the Isle of Wight I had a message on my dashboard that I had no more engine oil. This happened exactly the same last year! Why can't basic engine functions be checked automat.
17 June 2026
Very professional
17 June 2026
Jeremy went above and beyond to ensure we were happy with the mini service.
17 June 2026
Easy to drop the vehicle off and no issues with the work being done. Staff were friendly. My only suggestion for improvement would be a way to drop off vehicle / keys earlier so I can get to work on time.
16 June 2026
A very good service. Disappointed with the free valet after.
16 June 2026
I Jeremy was very helpful and explained everything I needed to know
16 June 2026
Very helpful staff
16 June 2026
Excellent professional service at Snows where I went for MOT. Easy to book and completed on time. The staff were very helpful.
15 June 2026
Good service
14 June 2026
Excellent help from the front desk
14 June 2026
Great communication and understanding throughout.
13 June 2026
Excellent customer services, very polite and courteous throughout the whole experience. What a great team you have there at Snows Mini.
13 June 2026
Friendly service, informative and kept in touch with what was happening with mot & service
13 June 2026
The team are fantastic
11 June 2026
Efficient and friendly
10 June 2026
The work done and service were very good
10 June 2026
Very friendly reception at Mini Service from Jeremy. He was welcoming, went through the process of the day. Jeremy kept me informed throughout the day on the progress of the service and work that needed doing. He was very professional.
10 June 2026
Car was looked after very well. Looked great when I picked it up at the end of the day
10 June 2026
Snows are very polite and helpful.
08 June 2026
Throughout the whole process from the initial telephone enquiry moving on to the day I brought my car in for the repair, utilising the courtesy car that had been arranged for me and then collecting the car it was all totally tip toptastic.
08 June 2026
Service showroom team were excellent. Very positive and helpful attitude shown by Jeremy and Lorraine.
07 June 2026
Very satisfied with level of service. Staff informative and keep me updated with prices and work needed.
07 June 2026
Jeremy was great,kept me updated with progress
07 June 2026
Brilliant service from Jeremy and Lorraine
07 June 2026
I was kept informed of the work needed and the cost. Car was ready on time, valeted and the reception staff helpful and pleasant
06 June 2026
Very helpful and polite
06 June 2026
Very happy with every aspect of my experience
06 June 2026
Friendly staff and work carried out in the time promised
05 June 2026
The staff are always welcoming and sorted my car out quite quickly although I did have to return the following day for a tyer replacement
05 June 2026
I've answered this servay already I've given 5 stars because I am satisfied with the work and the staff dealing with my visit and the time taken, thank you
04 June 2026
Staff service and knowledge excellent
04 June 2026
Work carried out as requested with clear explanation of what caused fault light and advice on any other areas found during the inspection
03 June 2026
Time frame given and knowledgeable, friendly staff
03 June 2026
Excellent service from the first call to pick up. They were friendly and super helpful in getting me in as soon as possible. Thank you for your care and attention
03 June 2026
Simply Outstanding in all my purchases and services over several years. Nice coffee too!
03 June 2026
Everything ran smoothly as always. Jeremy explained the process and the car was booked in without an issue. He kept me updated during the service and was happy to answer all questions
03 June 2026
Helpful and friendly team, pleasure to visit
02 June 2026
Friendly efficient and helpful
02 June 2026
Very smooth from start to finish
28 May 2026
Always great service
27 May 2026
As promised as arranged all done 1st time.
27 May 2026
Everything was handled very professionally and efficiently.
26 May 2026
I had 2 recalls on an 2014 mini and was dreading what the service center might find in adding to the recall work. Jeremy Baverstock at snows Portsmouth was very accomadating and provided with excelent customer support. A few other issues were sorted
24 May 2026
We were kept fully informed of the progress of the service and asked for our permission for any extra work recommended. The final cost was as quoted. We found Jeremy very helpful and polite.
23 May 2026
Staff were helpful and communicated well both in person and when keeping me up to date over the phone.
23 May 2026
Friendly and helpful people
23 May 2026
Very good service from start to finish. Knowledgeable and friendly sales personnel.
23 May 2026
The service department welcome me by name and listen to any niggles I have with my Mini.
22 May 2026
Mix up over hire vehicle was annoying but the team were able to get the service+MOT done within 2.5hrs which was a great help, hence 4 stars.
21 May 2026
I found the service was prompt and satisfactory and I was impressed by the cleanliness of the car on return. Well done Snows!b
21 May 2026
Efficient polite professional
20 May 2026
Your staff and mechanic were very polite and professional at all times.
20 May 2026
Always feel well looked after when I visit my local Mini centre.
19 May 2026
James at Snows Portsmouth was excellent from start to finish. So helpful!
19 May 2026
Jeremy and Lorraine were helpful throughout the whole process
19 May 2026
Both Jeremy in reception and the technician kept me advised during the diagnosis and repair of my mini.The whole experience could not have been better!
18 May 2026
The staff were a delight and the service was completed in good time
15 May 2026
Always good and friendly service
15 May 2026
All went smoothly
13 May 2026
Very happy with the service
11 May 2026
No issues and kept up to date with progress.
11 May 2026
Super easy check in, Mot completed with 3 hours. Correspondences up to date
06 May 2026
Was very satisfied with the service. It could not have been easier. Friendly staff, quick to check-in, very good working facilities and staff couldn't have been more helpful/friendlier, offering to make me a coffee etc.
05 May 2026
Disappointing that i got a tyre pressure alert within 24hours of the service. On checking manually, the pressures were all different and had to be adjusted.
04 May 2026
No issues at all, everyone was very polite and service was good
04 May 2026
Making the booking was a easy process, Garry, Lorraine and Jeremy are lovely and took great care of my MINI
03 May 2026
Excellent service
03 May 2026
polite efficient always helpful
02 May 2026
. ....
02 May 2026
I was informed it would take 90 mins and as promised this time was adhered to.
01 May 2026
I was in a rush and your team went out of their way to get my MOT finished as I had an urgent appointment.
30 April 2026
On booking I was told the repair would be ~£200. On the day it went up to £320 (after the work had been done and I was told it had been tested & fixed. The fault remained, I was told it would cost another £1200, another visit and no guarantee of fix
28 April 2026
Attention to customer was great from all staff at Snows. It's only let down by how expensive it is to have work done in the garage. I'm not sure I'll continue using them
27 April 2026
Because it was done on time and with no issues.
26 April 2026
Garry and Jeremy were very professional, kept me informed while I was waiting
25 April 2026
Overall I was satisfied. I received a technical appraisal why there was a need to replace the discs besides the front brske pads. I didn't expect the discs to be replaced but accepted the explanation that the discs were just below the requirement
21 April 2026
Great customer service, happy with all the work done to my car. Worked hard to fix a difficult problem and great communication throughout the process.
21 April 2026
They completed the job as requested and were helpful and professional at all times. Lorraine was particularly helpful and her cheerful, helpful manner was very much appreciated.
21 April 2026
Friendly, professional service, car was ready ahead of the promised time. A pothole damaged tyre was replaced during the service at a reasonable cost.
19 April 2026
Great communication and great customer service
18 April 2026
Polite professional attitude.. service carried out just within time given
18 April 2026
Good advice, freindly and v helpful staff
18 April 2026
Good communication and easy to drop off and collect
18 April 2026
Polite and professional staff.
FIND Snows Portsmouth.
Address
- Eastern Road, Portsmouth, Hampshire, PO3 5FF
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 02392 655225
Portsmouth as well as surrounding areas including Fareham, Chichester, Ryde and Petersfield
Address
- Eastern Road, Portsmouth, Hampshire, PO3 5FF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 02392 655225
Portsmouth as well as surrounding areas including Fareham, Chichester, Ryde and Petersfield
10 July 2026
Nothing too much trouble