About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

152 ratings and 120 comments received in the last 90 days.

30 May 2026

James was very attentive and took a lot of time to help me understand the car and to make it feel special

26 May 2026

From start to finish the process was excellent. Sales team at Snows Mini were brilliant. Regular update on the vehicle were very good.

19 May 2026

Amelia made me feel comfortable answered all my questions very polite

17 May 2026

Sam was knowledge, professional ,friendly and helpful.

17 May 2026

Everything very well dealt with from start to finish.

11 May 2026

James Goodes was patient with my questions and demands and took the time to understand what I wanted, kept me up to date whenever there was an update and there was a nice grand reveal on collection day

07 May 2026

Professional polite service.

05 May 2026

I feel that i was given incorrect and mislead when purchasing car an i dont think the staff no the models and the specifications on the vehicles

04 May 2026

I had an excellent car-buying experience from start to finish. Sam was friendly, knowledgeable, and genuinely focused on helping me find the right car without any pressure. I had an excellent car-buying experience from start to finish.

29 April 2026

Sam our young salesman went out of his way to make sure we had the best experience in buying and handover of the new mini

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29 April 2026

First class service sam spicer was so helpful

22 April 2026

Sam Spicer is a terrifically likeable fellow who really goes out of his way to get things sorted. It was a really pleasant experience buying this car. All other staff were great too.

17 April 2026

James was friendly, knowledgeable and went over and above.

10 April 2026

Fantastic service from start to finish, thanks Sam!

06 April 2026

Nathan was brilliant and everyone very welcoming.

03 April 2026

What an amazing car I love it

30 March 2026

Sam our sales advisor was amazing. Helpfully, friendly and genuine. Listened to what I wanted and helped me get the right car for me. Would recommend to everyone and will be coming back again

28 March 2026

The salesman at Snows Mini was very helpful keeping me up to date with the progress answering any questions that I had,arranging to register my new car adding my personal number plate. He contacted me on the pick up day to remind me.

27 March 2026

I found Nathan at snows mini portsmouth, provided first class in customer care from first going into the delership all the way to hading over new car, overall I was very pleased.

24 March 2026

Sam was very helpful and explained everything well.

24 March 2026

Nathan kept us updated with everything. He showed us around tge car making sure he explained everything and more. He was very polite and friendly. After having several different mobility cars this was defently the best experience.

24 March 2026

The service I received was excellent. Nathan was kind, helpful and chatty. He made the long journey from the Isle of Wight to Portsmouth easy and hassle free. I was really impressed with the whole process of buying the car, it was effortless!

24 March 2026

Great experience, Steve showed comprehensively how the car functions and also explained electric difference and functionalities.

10 March 2026

Excellent service.

05 March 2026

This is my third mini and I was made to feel welcome by all staff at mini Portsmouth. James especially went out of his way to ensure the process of upgrading my car went smoothly and in a timely manner. I could not be happier with my new wheels

28 May 2026

Always great service

27 May 2026

Everything was handled very professionally and efficiently.

27 May 2026

As promised as arranged all done 1st time.

26 May 2026

I had 2 recalls on an 2014 mini and was dreading what the service center might find in adding to the recall work. Jeremy Baverstock at snows Portsmouth was very accomadating and provided with excelent customer support. A few other issues were sorted

24 May 2026

We were kept fully informed of the progress of the service and asked for our permission for any extra work recommended. The final cost was as quoted. We found Jeremy very helpful and polite.

23 May 2026

The service department welcome me by name and listen to any niggles I have with my Mini.

23 May 2026

Very good service from start to finish. Knowledgeable and friendly sales personnel.

23 May 2026

Friendly and helpful people

23 May 2026

Staff were helpful and communicated well both in person and when keeping me up to date over the phone.

22 May 2026

Mix up over hire vehicle was annoying but the team were able to get the service+MOT done within 2.5hrs which was a great help, hence 4 stars.

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21 May 2026

I found the service was prompt and satisfactory and I was impressed by the cleanliness of the car on return. Well done Snows!b

21 May 2026

Efficient polite professional

20 May 2026

Always feel well looked after when I visit my local Mini centre.

20 May 2026

Your staff and mechanic were very polite and professional at all times.

19 May 2026

Both Jeremy in reception and the technician kept me advised during the diagnosis and repair of my mini.The whole experience could not have been better!

19 May 2026

Jeremy and Lorraine were helpful throughout the whole process

19 May 2026

James at Snows Portsmouth was excellent from start to finish. So helpful!

18 May 2026

The staff were a delight and the service was completed in good time

15 May 2026

All went smoothly

15 May 2026

Always good and friendly service

13 May 2026

Very happy with the service

11 May 2026

No issues and kept up to date with progress.

11 May 2026

Super easy check in, Mot completed with 3 hours. Correspondences up to date

06 May 2026

Was very satisfied with the service. It could not have been easier. Friendly staff, quick to check-in, very good working facilities and staff couldn't have been more helpful/friendlier, offering to make me a coffee etc.

05 May 2026

Disappointing that i got a tyre pressure alert within 24hours of the service. On checking manually, the pressures were all different and had to be adjusted.

04 May 2026

Making the booking was a easy process, Garry, Lorraine and Jeremy are lovely and took great care of my MINI

04 May 2026

No issues at all, everyone was very polite and service was good

03 May 2026

Excellent service

03 May 2026

polite efficient always helpful

02 May 2026

. ....

02 May 2026

I was informed it would take 90 mins and as promised this time was adhered to.

01 May 2026

I was in a rush and your team went out of their way to get my MOT finished as I had an urgent appointment.

30 April 2026

On booking I was told the repair would be ~£200. On the day it went up to £320 (after the work had been done and I was told it had been tested & fixed. The fault remained, I was told it would cost another £1200, another visit and no guarantee of fix

28 April 2026

Attention to customer was great from all staff at Snows. It's only let down by how expensive it is to have work done in the garage. I'm not sure I'll continue using them

27 April 2026

Because it was done on time and with no issues.

26 April 2026

Garry and Jeremy were very professional, kept me informed while I was waiting

25 April 2026

Overall I was satisfied. I received a technical appraisal why there was a need to replace the discs besides the front brske pads. I didn't expect the discs to be replaced but accepted the explanation that the discs were just below the requirement

21 April 2026

Great customer service, happy with all the work done to my car. Worked hard to fix a difficult problem and great communication throughout the process.

21 April 2026

Friendly, professional service, car was ready ahead of the promised time. A pothole damaged tyre was replaced during the service at a reasonable cost.

21 April 2026

They completed the job as requested and were helpful and professional at all times. Lorraine was particularly helpful and her cheerful, helpful manner was very much appreciated.

19 April 2026

Great communication and great customer service

18 April 2026

Good advice, freindly and v helpful staff

18 April 2026

Good communication and easy to drop off and collect

18 April 2026

Polite and professional staff.

18 April 2026

Polite professional attitude.. service carried out just within time given

17 April 2026

The service and MOT all went smoothly with good communication.

17 April 2026

1 the advisor didn't tell my wife the service & mot was free. The Valet was poor with a leaking cold compress being left on back seat which had been on the floor. The service from Gary was great

13 April 2026

The guys were fabulous- looked after my car and kept me informed of progress

11 April 2026

Unhappy to have to pay £789 for brake pads/discs when we could have them replaced by a local garage for £450.

10 April 2026

Because I was very happy with the service received by Snows, in particular Jeremy and Gary. I appreciated Gary's gesture of giving an Easter Egg to my daughter who accompanied me when collecting the car -

10 April 2026

My car wasn't ready the same day which was inconvenient to have waited all day for it, also I wasn't able to make my own way there the next day but was grateful for the taxi that was paid for to get me there.

07 April 2026

They were brilliant

06 April 2026

Easy to book Friendly

06 April 2026

Very pleased with the service received and we were well informed as to what was done.

04 April 2026

Kept waiting for the car even though it was dropped off when the garage opened. Car was washed and hovered as requested but not very well still dirt in several places inside and out!

03 April 2026

Very welcoming, friendly and gave me a thourough rund down of what work had been done.

01 April 2026

Very happy with service offered

01 April 2026

Well organised, easy to book ..on the phone, professional amd friendly staff.

01 April 2026

Video evidence of what needed work, friendly and efficient service

01 April 2026

MOT, reception and service received by all the staff at Snows dealing with us could not have been better. Thank you one and all.

01 April 2026

Reception, service very good, the courtesy clean was poor!

28 March 2026

Customer service really good kept informed all along regarding service and MOT

28 March 2026

Great communication and service

25 March 2026

Helped us along the way with the diagnosis and what needed to be done Jeremy kept us fully up to date which was very helpful

25 March 2026

Staff are welcomingcand everything was ready when I arrived at the center.

25 March 2026

The staff are always so polite, friendly and very helpful and I like that they do a free valet.

23 March 2026

Kept me informed on the progress of my service and mot.

23 March 2026

We feel the garage is doing all it can to automate the service which removes the human element. Sometimes it makes a difference just to have a representative of the company to talk to.

22 March 2026

Fantastic service from the mini team

21 March 2026

Efficient, friendly and high quality service

19 March 2026

From the first phone call, the staff were all so polite, engaged and extremely helpful. A total pleasure to deal with all of them.

18 March 2026

Service staff excellent, sales staff all a bit too hungry for business without an attractive offer.

18 March 2026

We had nearly £2000 of work carried out on the aircon 11 months ago. We have now been told we need another £1800 spent to repair it again. This is completely unacceptable.

17 March 2026

Gary was very helpful and put my mind at ease. Sorting out a hire car for me and making sure everything was sorted around my working hours was a huge help and made a stressful situation reasonably painless!

16 March 2026

Excellent customer service.

16 March 2026

Two problems were identified and resolved

16 March 2026

Helpful & friendly staff

15 March 2026

Everything went smoothly

15 March 2026

Very efficient process at both drop off and collection. The service desk were super helpful on collection helping me connect my dashcam to the iPhone.

15 March 2026

Helpful staff, work on the vehicle was done promptly.

14 March 2026

Good, friendly service

13 March 2026

Claire overooude really looked after me.

12 March 2026

Good service and didn't have to remortgage this time to pay the bill

12 March 2026

Great customer service, reliable car mechanical work and all done on time.

11 March 2026

Really smooth process. Kept up to date

10 March 2026

All members of the service team were welcoming, clear and friendly. Just a really nice vibe.

10 March 2026

Outstanding service, I was very impressed when I visited the dealership. Great service from Gary and all the staff at the dealership. Was lovely to see the regular faces there especially Lorraine the service manager

10 March 2026

First time using Snows for a service, excellent service received in terms of communication, help with questions I had on the service plan and promptness with a problem I had with two of my tyres.

09 March 2026

I was very impressed by the service manager's ( Garry Chapman) professional and attentive manner and all the staff at the service centre. Thank you.

08 March 2026

Super friendly and helpful staff. Great communication. Simple and easy process. Very happy. ??

08 March 2026

They had to keep the car overnight instead of same day collection which it was originally supposed to be. A new regulator was ordered in anticipation but not a new motor which I feel was an oversight given the reported issue it was a possibility

07 March 2026

The centre is friendly and helpful

07 March 2026

Very helpful and informative.

06 March 2026

Very professional

06 March 2026

Satisfied but delay in getting conformation of my questions

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Snows Portsmouth.

Address

Eastern Road, Portsmouth, Hampshire, PO3 5FF

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:10:00 - 16:00

Phone

02392 655225

Map

Areas served

Portsmouth as well as surrounding areas including Fareham, Chichester, Ryde and Petersfield

View map

Address

Eastern Road, Portsmouth, Hampshire, PO3 5FF

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:CLOSED
Sun:CLOSED

Phone

02392 655225

Map

Areas served

Portsmouth as well as surrounding areas including Fareham, Chichester, Ryde and Petersfield

View map