OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
136 ratings and 85 comments received in the last 90 days.
07 March 2024
Harley dealt with us from start to finish. Nothing seemed any trouble. No hard sale. Very polite and welcoming. Great service.
02 March 2024
communication and handover was clear and efficient
01 March 2024
The handover was efficient, the Mini centre in Portsmouth was very professional looking and a great place to visit. Nothing was too much trouble and the hanover went very smoothly.
28 February 2024
Was listen too, offered alternatives when appropriate
28 February 2024
Poor communication, person we were dealing with went off, had to do the chasing to make sure all paperwork was completed and I had to do some paperwork twice! Snd chase to make sure the car was going to be ready to be picked up
28 February 2024
Nathan took me on a test drive and explained exactly how the vehicle functioned. He was very patient. He went through all the paperwork with me. I did not feel rushed at all. The delivery was excellent. Very thorough.
23 February 2024
Delivery date was changed several times
23 February 2024
staff, friendly polite but Professional , understood my preferences, explained everything clearly and thoroughly
23 February 2024
Faultless
20 March 2024
Service all good in showroom, just online service booking could have been easier as we never received a confirmation and thus had to call to confirm.
19 March 2024
My experience of Snows to date is extremely helpful staff and follow up.
17 March 2024
Car was mot'd and serviced and came back cleaner than when I took it in ?? always receive a health check video of the car too
16 March 2024
Great service, just expensive
15 March 2024
It was efficient and covered everything I asked.
15 March 2024
Generally very good service overall.
14 March 2024
Restored my faith in Mini! After using another branch & receiving little to no customer service I was pleasantly surprised with how fantastic Portsmouth were! Great service, kept well informed and such polite and welcoming staff throughout
12 March 2024
Prompt and effective service. Helpful follow up.
12 March 2024
I am very happy with the service I receive
11 March 2024
Quick and efficient.
13 March 2024
Philip was very professional and guided me through all the technical stuff