OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
140 ratings and 79 comments received in the last 90 days.
04 August 2024
the experience was good, polite but sometimes felt a bit haphazard, sales rep had good knowledge of the car
03 August 2024
The only reason for not giving 5 stars is the continual delays between order and delivery
08 July 2024
updates on delivery schedule and enough time allocated from the dealership for handover
03 July 2024
I got a good choice of car
14 September 2024
Please could we have china cups instead on disposable cups for hot drinks when waiting.
14 September 2024
was booked in for an oil change, told it would be done on the same day. They had to keep it overnight as found an issue but this left me stranded in Portsmouth. A main dealership like snows had no courtesy car to give after keeping mine in longer.
14 September 2024
Went well without a hitch.
14 September 2024
Faultless
14 September 2024
Efficient and easy to deal with
11 September 2024
Time to carry out repairs stopped it being 5 stard
09 September 2024
Fully informed throughout
09 September 2024
Everything was carried out within the timeframe promised, but unfortunately the windows were a little bit streaky after the complementary wash.
09 September 2024
The service we received from all staff was absolutely fantastic. Very helpful and informative. Staff are really lovely and were attentive to our children too. You could tell they cared about their customers.
09 September 2024
Service was carried out as per my instructions to a satisfactory standard.
08 August 2024
Peter Fowler at Snows in Portsmouth was very helpful and took plenty of time to explain the whole process and how everything worked.